Privacy Policy

Anam Chara Natural Health (ABN 71 149 159 435) and Dr Kate Broderick, BSc, JD, DNM, DipAcu (we, us, our) are committed to protecting the privacy of your personal information. We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and by the Australian Privacy Principles, which set out the standards of collecting, holding, using and disclosing your personal information. This Privacy Policy explains the way in which we handle your personal information, and the ways in which you can contact us about the personal information that we hold about you.

What is personal information?

“Personal information” is information about an identified, or reasonably identifiable, individual. This includes your name, date of birth and contact details, and may also include sensitive details about your health and payment data.

Collecting your personal information

We provide naturopathic medicine services in a holistically supportive environment with the goal of guiding patients to optimum physical, mental, emotional and spiritual health through the use of clinical nutrition, herbal medicine, homeopathy and other therapeutics. In working with patients holistically, we handle sensitive information in the course of providing services, including name, date of birth, contact details, medical information, including medical and sexual history, medications, allergies, adverse events, immunisations, family history and risk factors.

Other than the above information, we also collect the following personal information:

• if you apply for employment with us, information relating to your application including your visa status and eligibility to work in Australia, and

• any other personal information that is reasonably necessary for the purpose of running our business.

Our purposes for handling personal information

We collect, hold, use and disclose personal information, for the following purposes:

• to provide you with the services you have engaged us to provide

• to maintain our business records

• to stay in touch with you

• to assess any applications you make to us as a prospective employee

• for any purpose required or permitted by law

• for any purpose you would otherwise reasonably expect

• for any purpose disclosed to you and to which you have consented, and

• to otherwise run our business.

Disclosing your personal information

We treat your health records as sensitive, and in accordance with our obligations at law.

From time to time, and only with your consent, we disclose your personal information to others involved in your health care, including doctors and specialists outside of Anam Chara Natural Health, who may be involved in treating you, pathology services, radiology services and in emergency situations. This may occur through referral to other doctors or specialists, or for medical tests and in the reports or results returned to us following the referrals.

Security of your personal information

We hold your personal information in electronic files stored securely. We seek to ensure that your personal information is protected from:

• misuse, interference and loss; and

• unauthorised access, modification and disclosure.

The personal information that we hold is treated as confidential and only accessed when necessary.

Accessing your personal information

You may request access to the personal information that we hold about you by contacting [email protected]. If we refuse access to your personal information, we will provide you with a written notice which sets out the reasons for our refusal. We may recover our reasonable costs (if any) in responding to a request for access to your personal information.

Correcting your personal information

We seek to ensure that the personal information that we collect about you is accurate, up-to-date and complete and, in the case of our use of that information, relevant as well. To assist us with this, we encourage you to contact us if you believe that any information that we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, and make a request that we correct your personal information accordingly. You may make such a request by contacting [email protected].

Marketing

We may use your personal information to provide you with information by email about products and services that we think may be of interest to you. You may opt out of receiving marketing communications from us at any time if you no longer wish to receive this information. To do so, simply use the Unsubscribe link on any email or contact [email protected] to request to be removed from our marketing list. Please note that removal from our marketing list will result in you not receiving newsletters and emails regarding office holiday closures, timeframes when prescription repeats may be unavailable, or other operational information. We will never share or sell your personal details to other marketing businesses or individuals.

Questions and complaints

If you have any questions, or if you believe that we have not complied with our obligations under the Privacy Act, or if you believe that the security of the personal information that we hold about you has been compromised in any way, please contact [email protected]. We will respond as soon as possible. If you are dissatisfied with our response, you may direct your complaint to the Office of the Australian Information Commissioner by email at [email protected] or by telephone on 1300 363 992.

Changes to this Privacy Policy

We may make change to this Privacy Policy from time to time without prior notice to you. The current version of our Privacy Policy is available on our website. If you are not able to access the Privacy Policy online, please contact us if you would like us to send you a copy of the policy.

Last Update: 18 May 2022.